A profound shift is underway. Agentic AI is not just another technological advancement—it is a paradigm shift that will redefine how insurers operate, engage customers, and create value. But unlocking its transformative potential requires more than experimentation with emerging tools; it demands a strategic reimagining of insurance core systems.

In this Part 1, we outline thematic functional and technological success factors and requirements of core insurance platforms for an agentic AI future. In the separate Part 2, we discuss different modernization approaches and no-regret moves to meet these capability requirements.